Privacy Policy

1. Introduction

QuartzPath Interior Design Pte Ltd ("QuartzPath," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Project Information: Property details, design preferences, budget range, timeline requirements
• Communication Records: Records of our interactions, including emails, phone calls, and meeting notes
• Financial Information: Payment details, billing information (processed through secure third-party payment processors)
• Website Usage Data: IP address, browser type, pages visited, time spent on site, cookies and similar technologies

2.2 How We Collect Information

We collect information through:

• Contact forms and consultation requests on our website
• Phone calls, emails, and in-person meetings
• Cookies and similar tracking technologies on our website
• Third-party services such as Google Analytics
• Social media interactions

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide interior design services, consultations, and project management
• Communication: To respond to inquiries, provide updates, and maintain client relationships
• Business Operations: To process payments, maintain records, and conduct business analysis
• Marketing: To send promotional materials and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To analyze website usage and improve user experience

4. Information Sharing and Disclosure

4.1 We May Share Your Information With:

• Service Providers: Contractors, suppliers, and other professionals involved in your project
• Technology Partners: Website hosting, email services, analytics providers
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, sale, or transfer of business assets

4.2 We Do Not:

• Sell your personal information to third parties
• Share your information for marketing purposes without your consent
• Transfer data outside Singapore without appropriate safeguards

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures
• Regular monitoring for unauthorized access

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for legitimate business purposes

Generally, we retain client information for 7 years after project completion, or as required by Singapore law.

7. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate personal data
• Withdrawal of Consent: Withdraw consent for data processing (where applicable)
• Data Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and marketing purposes
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies:

You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website may contain links to third-party websites and services, including:

• Google Analytics
• Social media platforms
• Payment processors
• Cloud storage services

These services have their own privacy policies, and we are not responsible for their data practices.

10. International Data Transfers

While we primarily process data within Singapore, some of our service providers may be located outside Singapore. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with the PDPA.

11. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or the PDPA, you may file a complaint with:

• Our Data Protection Officer at [email protected]
• The Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg